What occurs when the airline you’re flying goes bankrupt mid-flight?

We not too long ago flew financial system with Cobalt Aero from Manchester (UK) to Larnaca (Cyprus). Cobalt had routes connecting Cyprus with quite a few European locations together with London and Manchester within the UK, in addition to Dublin, Copenhagen, Paris, Dusseldorf, Frankfurt, Zurich, Geneva, Madrid and Moscow. In addition they coated Athens, Thessaloniki, Mykonos, Chania and Heraklion in Greece, and within the Center East flew to Beirut, Tel Aviv and Abu Dhabi.

You could possibly be forgiven should you’d not beforehand heard of the airline – it was most likely primarily recognized by Cypriots and other people working within the business, and maybe by some individuals residing within the above areas. That stated, with its six plane it had already accomplished greater than 12,00zero flights and served over 1,000,000 passengers in slightly over 2 years since its inception.

I used to be engaged on an project for the airline, documenting their providing for the needs of a evaluate on A Luxurious Journey Weblog. We flew from Terminal 1 at Manchester the place check-in was a fairly fast and largely uneventful course of.

Our flight was on 17th October 2018, departing Manchester at 15.30 and touchdown at Larnaca at 22.15, with our return scheduled for every week later. There have been 5 of us travelling collectively on board this Airbus A320 – though I used to be additionally working, we had been additionally having fun with a multi-generational getaway, so I used to be travelling with my spouse and two sons, in addition to my mom.

It was a typical gray day in Manchester so very a lot ‘enterprise as normal’.

On board, the seats had been snug. The in-flight journal was dated August 2018 and slightly bit worse for put on consequently, with options on Halkidiki, idyllic destations close to Athens, Cyprus’ Blue Flag seashores and ‘Jerusalem – Holy Metropolis’, in addition to a tradition part and plenty of interviews.

Take-off was on time and all the pieces going to plan. The one minor irritation was that it was fairly sizzling on board and the air con didn’t appear to be working too nicely.

There have been no screens within the headrests however one slightly good characteristic on board was the Bluebox moveable wi-fi IFE platform referred to as Bluebox WOW. This meant that wi-fi media content material may very well be streamed to passengers’ personal gadgets – to telephones, laptops and even Kindles. Between us we managed to get this to work on an iPad and a OnePlus smartphone, however struggled with getting it to connect with a Lenovo laptop computer and an iPhone.

There are apparently three Bluebox Wow packing containers per plane, conveniently secured in overhead lockers, however maybe there may be solely a lot ‘load’ every one can take.

On the face of it, this was an airline that seemed to be going locations. Along with producing belief with its passengers, the airline was steadily beginning to construct relationships with different airways, most notably with Etihad Airways, serving to to widen passenger attain and encourage extra guests from the Center East and past to Cyprus. Different comparable partnerships had been anticipated to be introduced quickly, laying the foundations for additional enlargement.

However, while we had been mid-flight, information broke of the airline’s collapse. Chinese language funding had been withdrawn and the provider had failed to achieve a cope with a possible European investor. Formally, the airline’s chapter was declared simply over an hour after we touched down, when the final industrial flight, from Heathrow to Larnaca landed at 23:50, as I perceive is customary in these conditions, however it appears individuals had been already ‘within the know’ some hours earlier than this official declaration.

This was clearly a tragic day for all staff of the airline, a lot of which I believe had additionally been affected by the chapter of Cyprus Airways as not too long ago as 2015.

It appears shocking that Cyprus is unable to maintain its personal airline provided that tourism is the key driver to the island’s financial system. With its nearly year-round heat temperatures, it’s a extra dependable vacation spot for Winter solar than many different island choices throughout the Mediterranean, to not point out the attractive and various shoreline that has turn out to be world-renowned for its high quality, persistently receiving awards, accolades and prime rankings.

Let’s hope the staff discover new work quickly however, for the rest of this text, I’d wish to deal with our private expertise of this example and hopefully a few of this can be helpful to others dealing with the same destiny both now or sooner or later.

How we came upon

You’ll assume that we might have heard an announcement once we landed, both when nonetheless on board the aircraft or as soon as contained in the airport. Or that fellow passengers might need been chatting about their respective predicaments while ready for his or her baggage on the baggage carousel. Or that in some unspecified time in the future an e mail might need landed in my inbox. However there was nothing like this. I genuinely don’t assume any passengers knew and myself and my household had been equally oblivious.

The subsequent morning, when the headlines hit in earnest, we had been staying at our villa on the outskirts of Protaras (extra on that in a later weblog submit), not watching TV, not following the information and never spending our time on social media, however as an alternative having fun with some high quality household time away. I checked my emails often however there was no notification.

Mid-way by way of our time away, we had been attributable to transfer to a different villa nearer the centre of Protaras and I had emailed Athina from Think about Villa Leases concerning the preparations for the switch. She had been very useful with all of the logistics previous to travelling and, from earlier correspondence, knew that I used to be additionally working for Cobalt. She referred to as me to clarify that the villa we had been vacating would must be cleaned since new company had been arriving that day, as would the one we had been transferring into because it too was solely being vacated that morning, so it will simply want slightly endurance on our half. This was not an issue and we took the chance to go and have a relaxed lunch in Protaras. Athina additionally made a fleeting reference to “the issues with Cobalt” within the dialog. I requested what she meant and he or she informed me of the airline’s demise. This was the primary we had heard of it.

By now it was the afternoon of 19th October so nearly 48 hours since information of the chapter broke. It was half time period week so flights had been already largely full and we out of the blue had no technique of getting residence. Our deliberate return with Cobalt was going to be on the morning of 24th October, every week after our departure, flying Larnaca to Manchester. Had it not been for this passing point out in our phone dialog, we might not have found there was an issue till we’d returned to the airport, solely to search out there was no flight.

What we did

After all, as quickly as I completed the telephone name, I went and informed the remainder of the household the information. We had been all considerably shocked as you possibly can think about. We instantly went on-line, first to confirm the announcement and, as soon as that was in a short time confirmed, began to have a look at options to get residence. By now there have been varied information articles to assist passengers affected, however time was not in our favour. Folks in the same state of affairs to ourselves would have already began making new journey preparations on flights that already had very restricted availability. As we began to look totally different airline web sites, we had been getting some searches return outcomes with no availability till April! (when flights could be resuming for subsequent season)

Along with frantically discovering out what we may, I messaged plenty of individuals. Firstly, Paul Simmons, the Chief Business Workplace at Cobalt, who I had corresponded with previous to working for the airline, to precise my sympathies and ask for his recommendation. He responded in a short time, suggesting two Cypriot corporations to contact in an effort to get “a one-way ticket for repatriation whose value can be coated by the state”. We tried to contact each of those however didn’t have a lot luck – the primary stated they might get again to us “at the moment or tomorrow” and I didn’t really feel very assured about that (they by no means did come again to me that day and I didn’t really feel we had time on our facet); the second we couldn’t get by way of to so I despatched an e mail (they received again to us a while later, suggesting flights that took us again to Birmingham a day later than deliberate, which isn’t the place we had left our automobile, in fact).

I additionally messaged my journey insurance coverage firm, Columbus Direct – extra on their response shortly – with whom I had an annual household journey insurance coverage coverage. And, having learn varied references to the Cypriot authorities serving to with the prices of repatriation, I even added Georgios Lakkotrypis, the Minister of Vitality, Commerce, Business & Tourism on the Authorities of Cyprus to my Linkedin, together with a word with my connection request that defined my state of affairs and requested for his recommendation. He accepted the request, and would have seen this message when doing so, however I haven’t but acquired a reply.

In the meantime, my mom discovered a quantity for easyjet that was included in an article about Cobalt within the UK press, so we tried that. They couldn’t accommodate us all one flight, however they’d one seat for the 23rd, one seat for the 24th and 4 seats for the 25th, flying out of Paphos slightly than Larnaca, however a minimum of all going to Manchester, ableit touchdown within the early hours of the morning, at a rescue fare charge of simply £80 per ticket which appeared like a number of goodwill on their half.

We made the choice to return on the flights on the 24th and 25th, with my spouse taking the solo flight as she actually wanted to get again for plenty of causes, and the remainder of us following 24 hours afterward the aircraft that might accommodate 4 of us. This introduced us with plenty of different logistical hurdles – all of us wanted to get to Paphos and, since we didn’t have a rent automobile, we determined the best choice was to go in a single taxi and the 4 of us that had been staying on to remain the evening in a lodge. It was a 2-hour automobile journey so this appeared like the best choice slightly than us every make that journey individually. We additionally wanted to rearrange lodging, taxis to the airport from the lodge, a lodge for my spouse when she landed in Manchester, transport preparations for her to get residence (so we may use the automobile for the 4 of us once we landed), and so on. and so on. None of it was insurmountable however it did require fairly a bit of additional planning.

So a fast interlude right here to say a really huge thanks to the Alexander the Nice Seashore Lodge for accommodating us at brief discover. As you possibly can see, this lodge occupies a major location proper on the ocean entrance. It’s a cushty, well-equipped lodge with a big outside pool – and an indoor conservatory pool – and swim-up bar.

The lodge may be very household pleasant and has at least 4 on-site eating places – Roxane (buffet), Limanaki (Greek tavern), Seven Orchids (pan Asian), and Garibaldi (Italian). It’s is a part of the Kanika Inns & Resorts group that’s well-known for the household resorts of Olympic Lagoon Resort Agia Napa & Paphos, The Alexander the Nice Seashore Lodge Paphos and Elias Seashore Lodge in Limassol, with greater than 100 prestigious business awards.

Additionally, ‘heads up’ to the Paphos Aphrodite Waterpark. Going to the waterpark is at all times a prime time out with our boys so it appeared to make sense to go to this one because it was just a bit over a mile from the lodge. We walked there and again however it’s is definitely accessible by automobile or the native bus which drops off proper on the waterpark’s doorstep. There are a great deal of high-thrill rides to take pleasure in right here – the free fall, kamikaze, tornado and lots of extra – in addition to a lot for many who don’t need to partake in something too excessive.

Different highlights embody household rafting, the lazy river which stretches 400m across the park and the park’s well-known air-filled moist bubble which provides plenty of enjoyable for anybody wishing to try to achieve the summit.

I didn’t take my telephone or any valuables with me however there are safe lockers on web site in addition to free WiFi. It was fairly quiet on the time of our go to as a storm was forecast (it by no means actually lived as much as expectations) however the lifeguards on responsibility had been pleasant, approachable and attentive. A model new slide is deliberate for 2019 so watch this house…

As soon as we knew our plans for getting residence, we additionally knew we might be selecting our automobile up nearly two days later than initially agreed. This had been organized by way of Skyparksecure at a price of £64.03 for the week so we received in contact with them and this was the response:

Pricey Paul Johnson,

In response to your Fb message, we right here at are a Worth Comparability Web site and act as a Reserving Agent for Automotive Parking Firms in any respect the key Airports within the UK. don’t personal or function the Automotive Parks and don’t present the Automotive Parking Providers, our Workplaces are primarily based in Blackpool and we do not need any direct contact with the autos.

I’ve contacted Official Manchester Airport Meet & Greet – T1 in your behalf, and suggested them of your new return particulars. They’ve suggested that they’ll make sure that your automobile is introduced again to the Meet and Greet space and is prepared to your assortment upon your return.

Whenever you land again into Manchester Airport and have handed by way of baggage reclaim and customs, you have to to observe the departure process in your reserving affirmation, making your option to the Meet and Greet space and amassing your keys from the Meet and Greet Reception.

The automobile park will cost you their day by day overstay charge of £25.00 per day for the additional days on the automobile park while you gather your keys from the Meet and Greet reception.

If are in a position to be of any additional help, please don’t hesitate to contact our buyer companies group on 0345 4599 250 or by way of e mail.

Form regards,

[Name removed to protect privacy]
Buyer Service Workforce

I’ve to say I felt slightly aggrieved by this. The extra day and a half was going to be not all that far wanting the quantity that we had paid for the whole week. In distinction to the airways who had been providing rescue fares at charges a lot decrease than they might usually cost, it appeared prefer it was a distinct mindset when it got here to airport parking – this was a possibility to profiteer from the misfortune of passengers who had been dealing with circumstances outdoors of their management. Because it turned out, although, once we went to gather the important thing to our automobile, there was no additional cost made. I don’t know if this was as a result of somebody had overruled the choice, or if the price was forgotten or just that no person wished the duty of coping with that paperwork at 2 o’clock within the morning, however fortunately there have been no further prices in the long run.

The prices

So, what did all of it value to get again residence? Right here’s a abstract of the extra prices incurred:

Estimate on telephone calls associated to repatriation = £15
5 rescue flights with easyjet @ £80 every = £400
Taxi from Protaras to Paphos = €200
Taxi for my spouse to get to the airport = €28
Subsistence for my spouse on the airport = €7.50
Subsistence for my spouse on the flight = £11.95
Night time in lodge at Manchester Airport (we used my factors however equal value was £160) = £160
Prepare for my spouse to get close to residence = £35
Taxi for my spouse to get from prepare station to residence = £eight
Additional evening in lodge in Paphos (2 rooms) – free of charge (I did work for the lodge in lieu of cost)
Subsistence for the 4 of us remaining in Paphos for an additional day and a half = €213.25
Taxi to airport for the remainder of us = €28
In flight subsistence = £three.50
Extension to airport parking in Manchester – not charged
Further day of ‘doggy day care’ for our canine again residence = £17
Estimate of recommendations on a few of the above = €50

Whole value: £650.45 + €526.75

Or, to place it in a single forex, the precise value to us was roughly £1,125 (or €1,260), which I don’t assume is dangerous contemplating this included 5 flights, lodge stays (three totally different rooms throughout 2 resorts), a number of types of transport and an extension to our keep that led to different further prices. Had it not been for one or two business contacts, most notably within the lodge business, the fee would have been considerably larger.

Getting compensated

At current, I’ve but to obtain any type of compensation. As talked about, I reached out to the Cypriot authorities by way of the Tourism Minister having learn that they had been saying they might bear the prices of repatriation. I don’t know if that is assured and know this isn’t the official channel however was curious to see if I might get a response. As but, I haven’t, however I would have a look at exploring this avenue additional.

I’m actually anticipating my journey insurance coverage firm to bear the fee. I’ve by no means beforehand needed to make a declare however was slightly hoping this might be an easy course of. To this point, although, I’ve been lower than impressed. Regardless of having clearly defined our circumstances in an e mail and regardless of a transparent assertion on repatriation of their coverage wording, they replied with this:

Pricey Mr. Ian Smith,

Thanks to your e mail.

We will verify if the flight is cancelled by the Airline, you would wish to contact them to hunt reimbursement/compensation.

Alternatively, you my [sic] contact the Tour Operator/Journey Agent.

We hope that is of help to you.

When you’ve got any additional queries, don’t hesitate to contact us.

Form regards,

[Name removed to protect privacy]
Buyer Providers

I do not know who Mr. Smith is however am guessing it may very well be somebody who had written at across the similar time and was dealing with the same state of affairs to ourselves. (‘Smith wasn’t the actual surname used, by the best way – I’ve simply changed it to guard that individual’s privateness.) Granted, the journey insurance coverage firm did observe up with one other e mail addressed ‘Pricey Dr. Paul Johnson’ however by this time I had already beginning composing my reply to them and the content material of the message was in any other case an identical. I re-iterated my unique enquiry, explaining that I used to be not speaking about reimbursement for flights paid for, however that I used to be as an alternative speaking about repatriation prices. That was on the 19th October, now nearly two weeks in the past, and so they haven’t responded.

I don’t intend to go away it at this, although! I’ll be chasing the journey insurance coverage firm and can refer them to this weblog submit. I’ll additionally come again and replace the submit with particulars of any consequence.

Within the meantime, in case you have any ideas on this, any tales of your personal to share, or should you had been additionally affected by Cobalt’s insolvency, please go away a remark under. We might love to listen to from you. Thanks!

Disclosure: I used to be working for the now saldy-defunct Cobalt Aero airline, in addition to for Think about Villa Leases, which I’m happy to say appears to be going from power to power, with over 150 properties in and across the Protaras space. Thanks additionally go to each the Alexander the Nice Seashore Lodge and the Paphos Aphrodite Waterpark for internet hosting us.