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United’s CEO Offers Up His First Class Seat to an Aged Nervous Flyer

The passenger sharing the story, who describes herself as a loyal Delta buyer and who was seated behind the girl in what was presupposed to be Oscar Munoz’s seat, says this may increasingly have transformed her right into a lifelong United buyer. And that, by the way in which, is the way you win enterprise — authentically, one buyer at a time.

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