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My Unusual Amex Platinum Retention Name. Was it a Success?

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American Express Business Platinum Retention Call Results

American Specific Enterprise Platinum Retention Name Outcomes

My American Specific Enterprise platinum card got here due for it’s annual price this previous month and I waited till the final minute to make a retention name to Amex. Honestly, I had no intention of closing the cardboard as a result of I’m an enormous fan of the 35% level rebate on flights. If something, I’d be more likely to cancel my private platinum card. For some retention name ideas try Credit score Card Retention Ideas & Takeaways from Current Experiences with four of the Largest Banks! (Chase, Amex, Citi & Barclaycard). Additionally click on right here for retention name outcomes for a lot of playing cards.


Click on Right here to be taught extra about this card and evaluate enterprise playing cards!


The primary customer support rep I spoke to was not in a position to assist me with retention so she transferred me to a separate division. I defined to the rep that this card has misplaced some worth for me as a result of I have already got a private platinum card and I actually acquired this card for the 50% factors rebate. I famous that because the rebate was diminished to 35% the profit is just not as helpful to me. She put me on maintain for a second so she might search for affords. When she got here again she mentioned one of the best affords had been both a $100 assertion credit score or 10,000 Membership Rewards Factors with no extra spend required. I mentioned one thing to the impact of Okay, that’ll work I’ll preserve the cardboard open… I believe I’ll take the credit score.

At this level I noticed that I wished the membership rewards factors as a substitute however she had already begun her spiel. (They’re required to learn you a disclosure and get your permission to problem the provide and preserve your account open.) When she completed the assertion she requested “Do you settle for phrases and do I’ve your permission to problem your credit score?” That is once I replied “really no I need to take the membership rewards factors as a substitute of the credit score.” At this level she mentioned I’ve already issued the factors I’m unsure if there’s anyway to vary it to factors now. Principally, she went forward and issued the provide earlier than she learn the entire disclosure and acquired my permission. Bummer!

I selected to not wait on maintain to see if there was a approach she might change it, principally as a result of I used to be already on the telephone with AMEX for about 30 minutes at this level and I didn’t really feel like sitting on maintain any longer.

I’m pretty sure the reps usually are not supposed to tug the set off or finalize the transaction with out your consent, in any other case they wouldn’t require consent the primary place. I’m not upset about it, although tt would have been good if she had confirmed my choice earlier than taking any actions that had been irreversible.

Ethical of the Story

I believe the take away right here is to be very cautious what you say whilst you’re on the telephone with American Specific. I’ve heard horror tales the place individuals name for a retention provide, point out that their pondering of closing their account and the customer support rep abruptly cancels their card. Sooner or later, I’ll wait till I hear each single potential provide after which both ask to name again or put them on maintain for a couple of minutes so I can decide.

You possibly can examine retention affords for the next Amex playing cards as properly

Provide Evaluation

The Enterprise Platinum card remains to be $450 a yr whereas the Private Platinum is $550 a yr. The $100 assertion credit score successfully brings the price all the way down to $350, which is an effective deal in my view. I’m proud of this final result as a result of I’m able to make full use of the $200 airline incidental credit score and I definitely get greater than $150 a yr in worth out of reserving by way of the journey portal. Total, this retention effort was a hit.

Has anybody gotten any good retention affords on this card currently, or another American Specific playing cards for that matter?


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