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The way to Get the Finest Buyer Service From Airways (and Saying Thanks When You Do)

An important customer support I ever was on an easel pad in Petersen’s workplace (“The Home of Miles” which was positioned on Frequent Flyer in ) the primary I visited: “Do not ever say no. What I can do for you is…”

In different phrases, it isn’t sufficient simply to hearken to what a buyer for and inform them whether or not it is allowed. You will need to handle their downside. You may’t at all give them what they need, however if you to perceive their wants you may provide a resolution that is the perfect obtainable given constraints.

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