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Does Financial institution of America Have The Worst Buyer Service? My Newest Expertise

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Bank of America Customer Service Experience

My Financial institution of America Buyer Service Expertise

I’ve to confess that the previous couple of occasions I’ve contacted Financial institution of America (BOA) their customer support has left quite a bit to be desired.  To not point out they’re caught within the 1980’s and provide no solution to contact them electronically (reside chat, safe message and so forth.). My newest Financial institution of America customer support expertise actually drove me loopy although.  It took me a number of calls, lengthy maintain occasions, and a few horrible procedures to easily shut down just a few bank cards.

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Background Data

As a few of chances are you’ll keep in mind I just lately referred to as Financial institution of America when the annual charges posted on my Alaska Airways and Virgin Atlantic playing cards.  I needed to see if there have been any retention affords like what I had beforehand acquired on my Alaska card.

After listening to their affords I made a decision to shut the accounts.  This was partly to extend my probabilities at getting a extra desired Financial institution of America product.  The opposite half was my want to simplify my life and cut back the necessity to observe so many accounts.

After closing the accounts the agent stated my my annual charges must be credited inside just a few days.  I had three weeks or so earlier than the due date so I used to be certain the annual charges could be credited in time.  It takes American Categorical all of at some point to get this completed more often than not.

Not So Quick

After 2 weeks the accounts had been nonetheless displaying a steadiness so I made a decision to name in once more.  There was a 50 minute wait time however they had been keen to name me again.  I cannot inform you how INSANE it’s for a financial institution customer support line to have an hour wait time however I assumed it should be an anomaly.  Perhaps including a safe message characteristic to your prospects would assist with that…simply an thought.

I acquired the decision about an hour later and was instructed my accounts had been closed however I wanted to pay the annual payment.  I requested why they weren’t credited within the first place. She stated I wanted to pay the payment after which they’d be credited.

At this level I knew this might require one other name to BOA to get the refund. Since they don’t have some other solution to contact customer support. I actually needed to keep away from that.  She stated she couldn’t credit score them herself because it wasn’t performed correctly when the accounts had been initially closed.  I don’t know if that is true or not. I cannot keep in mind if I wanted to pay the annual payment earlier than getting a credit score prior to now with different BOA playing cards.

Giving In

There actually was no different possibility at this level so I paid the annual charges. The very subsequent day a credit score steadiness confirmed on my account, how silly is that?  So I after all needed to name Financial institution of America once more to handle my destructive steadiness.  And wouldn’t you recognize it, the maintain time was as soon as once more over an hour.  What’s going on with this financial institution?

After lastly getting my name again, over an hour later, I used to be capable of get the cash deposited into my checking account inside just a few days.

Conclusion

There are such a lot of issues unsuitable with this case.  Why did I’ve to name so many occasions to cancel two bank cards?  I shouldn’t must name in in any respect to cancel a card.  Why couldn’t they credit score the annual payment once I referred to as in as an alternative of constructing me pay it after which name once more for the credit score?  Lastly, what’s with the 1990’s Ticketmaster maintain occasions?

I don’t know how a financial institution can function like this however it’s past irritating.  What a waste of time and vitality for one thing I can do in two seconds with American Categorical or Chase and so forth.

That’s my newest Financial institution of America customer support expertise have you ever had something related occur these days?

 

 


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