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American Airways President: We Didn’t Imply It When We Promised Free Texting

Delta, Alaska, and Southwest Airways all supply free inflight texting. In September 2017, at American’s Investor and Media Day, the airline introduced they’d providing free inflight texting nevertheless that by no means occurred. Final month I requested them about it and was informed they don’t seem to be doing it in any case.

American bought its media for bettering buyer expertise, after which did not have to truly enhance buyer expertise.

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