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Authentic Routing Credit score with Companion Airways
A number of weeks in the past I wrote about how Hurricane Irma foiled my Alaska Airways MVP Gold qualifying plans. To make an extended story quick, I had booked again to again to again mileage runs from Seattle to Port-au-Prince, Haiti. After going by means of my choices, I ended up cancelling the primary two tickets and went to Seattle to fly the third (SEA-LAX-MIA-PAP-JFK-SEA).
Sadly issues didn’t go fairly the best way that they might/ought to have. On the final minute American Airways determined to cancel their PAP flights for a number of days. Irma was lengthy gone and each airports had been open, however they cited the truth that they wanted to ramp up operations as their motive for the cancellation. Since I used to be on a turnaround with solely a few hours on the bottom in PAP, this didn’t work. Additionally, since I used to be heading to China solely two days after, I couldn’t reschedule underneath their journey waiver.
Making the Name
Instantly upon touchdown in Seattle I known as the American Airways Platinum desk and requested for assist. At first it appeared just like the agent was going to assist me and reschedule the flights for November, however then she got here again after a really very very lengthy maintain and informed me her supervisor insisted the flights have to be rescheduled inside two weeks. I pleaded and identified that these had been AA’s cancellations, however as anybody who has handled AA prior to now few years might inform you, they merely didn’t care.
Onward to LAX
At this level I figured I wanted to fly a minimum of one phase with a view to attempt to get some type of credit score for this ticket so I hopped on my aircraft from SEA-LAX. Upon arrival in LAX I went to the Admiral’s Membership customer support desk (the membership is closed for renovations) and so they argued with me that I didn’t have AC entry and so they couldn’t assist.
I ought to notice that I used to be on a global itinerary as a Platinum, however PAP is taken into account the Caribbean so I most likely didn’t have entry. Nonetheless, there was no membership, simply three brokers doing nothing whereas the common customer support desk was full subsequent door. After a few minutes the agent lastly agreed to assist me.
Attempting to Rebook
Since I had already begun my journey, my hope was to get American to re-book me on one other airline or different flights. I defined I had a short assembly on the bottom in PAP and wanted to be again for a visit to China. The agent known as somebody in reservations and collectively they got here up with nothing. This wasn’t a shock since I had searched myself and located all flights had been offered out to Haiti.
After studying what I knew to be true already, I requested the agent to get me booked again to Seattle since there have been no different choices. I then kindly requested for them to notice that I must be given “authentic routing credit score” on condition that I missed my connections as a result of AA’s cancellations.
Authentic routing credit score is if you earn elite credit score and redeemable mileage based mostly on the unique ticketed itinerary as an alternative of what you really fly. On this case flying to/from Haiti generates considerably extra mileage accrual than simply flying from Seattle to Los Angeles and again.
Getting the Credit score
On the “Admiral’s Membership” the agent as soon as once more fought with me as she mentioned no such factor as authentic routing credit score exists. At this level I used to be drained, so I kindly ask that she notate the PNR stating that I used to be requesting it due to cancellations by American Airways and the truth that there was no strategy to get to Haiti. She agreed to do it after reminding me as soon as once more that “no such coverage exists”. I ought to level out that I’ve acquired authentic routing credit score from American Airways a number of instances earlier than.
Crediting to Alaska
Whereas getting authentic routing credit score with AA has been pretty straightforward for me prior to now, these flights had been alleged to credit score to Alaska MileagePlan. In different phrases, I now needed to persuade Alaska Airways to offer me credit score for the flights to Haiti although I solely flew to Seattle and again.
To begin, I made certain my Alaska MVP Gold 75Ok quantity was on the PNR and on the entire boarding passes I acquired. Then, I took an image of the entire boarding passes and retained them for later if wanted. Lastly, I despatched a message to Alaska Airways by way of the e-mail listed on this web page.
Requesting the Credit score
In my electronic mail I gave the entire related info. Together with my title, Alaska quantity and the PNR, I detailed all the route and each phase I used to be alleged to fly. I additionally defined how AA was unable to accommodate me based mostly on voluntary cancellations that they had made and that I used to be requesting authentic routing credit score. I additionally connected a picture of the entire boarding passes I had.
Alaska Comes By way of
As I discussed earlier, AA’s customer support is commonly unfriendly and tedious, however fortunately Alaska is the other. It solely took a few days for me to listen to again. Did Alaska ask me for more information? Did they provide me a tough time? Battle with me in any respect? NOPE! They merely gave me credit score for the entire flights as initially booked!
Sure, I efficiently bought authentic routing credit score on Alaska for American Airways flights. A hit!
As an alternative of getting to fly all the best way to Haiti, I simply needed to fly to LAX the place I stayed within the lovely renovated Hyatt Regency after which boarded a aircraft again to SEA the subsequent day. Fairly good. This expertise as soon as once more jogged my memory of why I dislike American Airways a lot and why I proceed to be impressed with Alaska. It additionally strengthened my resolution to maneuver my loyalty over to them for the foreseeable future.
Have you ever had success getting authentic routing credit score with a associate airline? Share your experiences within the feedback!
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